tk9999 Terms and Conditions

1 General Terms and Definitions

These terms and conditions serve as a legal agreement between the authority operating the tk9999 platform and the user. "Platform" refers to tk9999's website, mobile application and associated services. "User" refers to any person, whether registered or unregistered, on this platform.

Accessing the platform or using any service means full acceptance of these terms and conditions. If you disagree with any term, please refrain from using the platform.

2 Account Registration and Eligibility

2.1 Age Requirement

To open an account on tk9999 and participate in any betting or casino activity, the user must be at least 21 (twenty-one) years of age. Registration by minors is strictly prohibited.

2.2 One Account Policy

Each user may create only one account. If the same person or multiple members of the same household operate more than one account using the same device, IP address or payment method, all accounts may be suspended or cancelled.

2.3 Accuracy of Information

The name, mobile number and other details provided at the time of registration must be accurate and up to date. Incorrect or false information prevents account verification and may delay the withdrawal process. tk9999 may request the necessary documents to verify identity.

2.4 Account Security

You are solely responsible for keeping your login details confidential. You are responsible for all activity carried out from your account. Report any unauthorised access to our support team immediately.

3 Deposits and Withdrawals

3.1 Deposit Methods and Limits

tk9999 currently accepts deposits via bKash, Nagad, Rocket and Upay. The minimum deposit amount for each method is ৳300. After a successful deposit, the balance is generally added to the account within a short time.

3.2 Withdrawal Methods and Limits

Withdrawals can also be made via bKash, Nagad, Rocket and Upay. The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 30 minutes to 3 hours. The process is faster when the deposit method and withdrawal method are the same.

3.3 Payment Information Match

The mobile number used for withdrawal must be linked to your registered account. Withdrawals to third-party mobile wallets are not permitted.

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

New members have the opportunity to receive a 200% bonus on their first deposit, up to a maximum of ৳15,000. For example, depositing ৳1,000 gives a ৳2,000 bonus, bringing the total balance to ৳3,000. The wagering requirement for this bonus is 10 times the bonus amount — meaning ৳2,000 × 10 = ৳20,000 in bets must be completed.

4.2 General Bonus Terms

• Withdrawals cannot be made while a bonus is active unless the wagering requirements have been met.
• Multiple bonus offers cannot be claimed at the same time unless the promotion specifically states otherwise.
• Bonuses may be granted, modified or cancelled entirely at the discretion of tk9999.
• If any manipulation is found in the use of bonuses, the account will be closed.

4.3 VIP Cashback

tk9999's VIP programme has four tiers: Bronze, Silver, Gold and Platinum. Each tier provides weekly cashback — up to 0.2% at Bronze, 0.5% at Silver, 0.8% at Gold and 1.0% at Platinum. For example, if a Gold tier member's net loss in a week is ৳20,000, they will receive ৳20,000 × 0.8% = ৳160 in cashback.

5 Betting and Gaming Rules

5.1 Accepted Bets

tk9999 accepts bets on sports betting, live casino, slots and other designated games. Read the relevant rules and odds carefully before placing any bet. Once a bet is confirmed, it cannot be changed or cancelled.

5.2 Technical Issues

If a game or bet is interrupted mid-way due to network disconnection, device failure or any other technical reason, the outcome will be determined according to tk9999's server records. User claims will be considered in such cases, but the server record is final.

5.3 Prohibited Activities

Use of bots, software manipulation, collusion or any form of fraudulent activity is strictly prohibited. If such activity is detected, the account will be closed immediately and the associated balance may be forfeited.

5.4 Odds Changes

In sports betting, odds may change until a bet is confirmed. If odds change after a bet has been placed, the change will not apply to that bet.

6 Personal Information and Privacy

tk9999 is committed to protecting users' personal information. Information collected at the time of registration is used only for account management, identity verification and service improvement. Reading our Privacy Policy will give you full details on how your information is collected, stored and used.

User information is not sold or transferred to third parties without permission. However, information may be shared with authorities when required by legal obligation or for security investigations.

7 Responsible Gaming

tk9999 always supports responsible gaming. We believe that playing in moderation for entertainment is a healthy experience. Betting should never be considered a source of income. Our Responsible Gaming Guidelines provide full details on setting your own playing limits, taking breaks and getting help if needed.

• No one under the age of 21 may use the platform.
• If signs of problematic addiction appear, you can request a temporary suspension of your account.
• Users have the option to set deposit and betting limits.

8 Account Suspension and Cancellation

8.1 At the User's Request

You may contact our support team at any time to request closure of your account. It is advisable to withdraw your available balance before cancelling your account.

8.2 By tk9999

tk9999 reserves the right to suspend or cancel an account without prior notice for any of the following reasons:

• If evidence of a breach of terms and conditions or fraud is found.
• If there has been no activity on the account for an extended period.
• If evidence of operating multiple accounts is found.
• Due to legal or regulatory requirements.

The balance of an account suspended for valid reasons may be returned after investigation or may be forfeited.

9 Mobile Application Use

tk9999's Android (APK) and iOS apps are available through official channels. Using an app downloaded from a third-party source may create security risks, and tk9999 will not be liable in such cases. All activity carried out through the app is subject to these terms and conditions.

10 Customer Support and Complaints

tk9999's customer support team is available seven days a week, twenty-four hours a day via live chat and email in both Bengali and English. If you have any dispute or complaint, please contact the support team first. For general questions, visit our FAQ section — answers to many common questions can be found there.

After a complaint is submitted, our team will investigate and work toward a resolution as quickly as possible. Complex matters may take additional time.

11 Intellectual Property

All content on the tk9999 platform — logos, designs, text, software — is owned by or licensed to the authority. Copying, modifying or distributing this content for any purpose other than personal use is prohibited.

12 Limitation of Liability

tk9999 accepts limited liability for losses caused by technical issues, disruptions to third-party services or uncontrollable events. Users participate in gaming or betting activities on the platform at their own judgement and at their own risk.

13 Applicable Law and Dispute Resolution

These terms and conditions and any matters relating to use of the tk9999 platform will be governed by applicable law. If a dispute arises between both parties, an attempt will first be made to resolve it through discussion.

If a resolution cannot be reached through discussion, the matter will be settled in the appropriate forum. To learn more about us, visit our About Us page.

14 Changes to Terms and Conditions

tk9999 reserves the right to review and update these terms and conditions as needed. A notice will be posted on the platform for significant changes. Continuing to use the platform after updated terms are published means accepting the new terms.

If you have any questions about any term, please contact our support team — we are available seven days a week, twenty-four hours a day.