tk9999 Responsible Gambling —
Keep Yourself Safe
tk9999 believes gambling should be a form of entertainment, not a source of financial stress. On this page you will find guidance on how to play within healthy limits, what signs to watch out for, and where to get help if needed.
Is your gambling under control?
It is important to understand the difference between recreational gambling and problem gambling
For many people, online casinos or sports betting are simply a form of entertainment — much like watching a film or following a cricket match. But sometimes this habit gradually reaches a point where it causes problems instead of enjoyment. At tk9999, we want every user to understand this difference and be able to make the right decision when needed.
Healthy gambling means setting a fixed budget before you play, accepting losses when they happen, and not treating gambling as a way to earn money. On the other hand, when someone keeps coming back to recover losses or neglects family and work because of gambling, that is a warning sign.
Under our Terms and Conditions, anyone logging in to a tk9999 account must be aged 21 or above and must verify their identity. This rule is not just a legal requirement — it is in place to protect our users.
Before you start playing, set a fixed time and money limit for each session. Stop when you reach that limit — whether you are winning or losing.
Often, family members are the first to notice when someone is struggling. Honest conversations with family and seeking professional advice when needed are very effective. Read our FAQ — it has answers to more questions about responsible gambling.
To learn how your personal information and gambling history are used, see our Privacy Policy. We never sell your data to third parties.
Tools to control your own gambling
tk9999 gives every user the ability to set their own limits
Set a Deposit Limit
Set a maximum amount you can deposit daily, weekly, or monthly in advance. Once a limit is set, it cannot be exceeded.
Session Time Limit
Set a time limit for how long you play in one sitting. When the time is up, the system will automatically alert you and give you the option to end the session.
Self-Exclusion
Temporarily close your account for a set period — one week, one month, or longer. You will not be able to log in during this time.
Loss Limit
Automatically stop betting once you have lost a set amount. Protect yourself from losing even more while trying to recover losses.
Bet Limit
Set the maximum amount you place on a single bet. This is a one-time decision that reduces the risk of placing large bets on impulse.
Request Support
To change any limit or for any account-related help, speak directly with our team on live chat — in Bengali or English, 24 hours a day.
To set or change any of the above limits, contact our support team via live chat or email. Reducing a limit takes effect immediately; increasing a limit is subject to a waiting period.
Warning Signs
Take these seriously if you notice them in yourself or someone close to you
Going back to play after a loss in order to win the money back — this is the clearest sign of problem gambling. Once caught in this cycle, losses do not decrease; they keep growing.
Not spending time with family because of gambling, becoming inattentive at work, or avoiding everyday responsibilities — these are signs that life is getting out of balance.
Keeping secret from family or friends how much time and money is being spent on gambling. The tendency to hide it is itself a warning sign.
Using money set aside for bills, food, or other essential expenses to gamble — this is a direct path to financial harm.
Feeling anxious, angry, or depressed when unable to gamble. Treating gambling as the only way to relieve stress.
Continuing to gamble by borrowing from others or using credit. Accumulating debt in the hope of a win.
If any of the above applies to you or someone you know, do not dismiss it. Seek help before the situation gets worse — on your own or with the support of a loved one.
Where to Get Help
If you are struggling, you do not have to face it alone — asking for help is a sign of strength
tk9999 Live Chat Support
At any time of day or night, our support team is ready to assist in Bengali and English. For account limits, self-exclusion, or any other issue, reach out directly on live chat.
Contact by Email
You can also write to us by email in addition to live chat. We prioritise responses to requests related to responsible gambling. You will find the email address in the support section after logging in.
Family and Professional Advice
Let a trusted family member know. If needed, see a mental health professional or counsellor. Professional advice is the fastest and most effective way to overcome problem gambling.
What can family members do?
If someone close to you seems to have a gambling problem, talk to them with empathy rather than blaming them directly. Pressure and force do not solve the problem — instead, create an environment of trust where they feel comfortable asking for help on their own.
If needed, you may contact tk9999's support team to request self-exclusion on that person's account — however, this requires the account holder's consent or proof of legal guardianship.
Remember: problem gambling is a mental health issue, not a moral failing. With the right support, it is possible to overcome it.
Questions about Responsible Gambling
Find answers to common questions here